Coronavirus (Covid19) 2020 Client Information

Monday 12th July 2021 – COVID-19 UPDATE

Summer 2021 Covid Policy

Here at Arrowfield we remain fully committed to providing all our clients and their animals with as high a level of care as possible during the continuing changes brought by the pandemic.

Because we are such a youthful bunch(!) many of the team have had to wait until now to begin receiving vaccinations. This means that our team’s vulnerability remains high to having significant numbers affected by either illness or isolation. Infact this risk is probably higher now than ever with the rapidly growing cases caused by the highly infectious Delta variant and the proposed further easing of restrictions.

As such we have taken the decision to continue working in the same Covid safe way that we have established over the last year until this situation changes. Almost certainly this will be through into September. Sadly it also includes not allowing entry to our buildings by our clients.

We do understand that many of you may be disappointed with still not being able to accompany your pets into the surgery and having instead to talk to us outside in the car park. Please do be reassured that actually the vast majority of our patients have coped with this really well – much better than many of us might have imagined!

In addition we would ask that both Farm and Pet clients continue to phone in for medication and food orders. Medications for Farm clients will continue to be placed in the box outside the Farm entrance for collection.

We really hope that you will understand our decision and continue to support us this way. We strongly feel that it’s the best way to protect our service to you all in the coming months.

Please do otherwise enjoy the increasing freedom from restrictions this Summer with responsible care and keep safe!


Wednesday 6th January 2021 – COVID-19 UPDATE

Maintaining a sustainable service to all our clients during English lockdown 3

With the heightened risk of Covid-19 infection the Arrowfield team have made the following plans to ensure that as a fully independent veterinary practice we can continue to offer necessary veterinary care to all our clients throughout the present crisis.

Whilst Covid-19 case numbers locally remain slightly lower than elsewhere they are now rising significantly with some of our local hospitals under increasing pressure from infection in patients and staff.

As you will appreciate when handling and treating our animal patients our clinical staff cannot fully socially distance and the highest level of PPE is neither available nor practical.

We have so far been extremely fortunate as a team but with the increased infection risk the likelihood of numbers of staff needing to self-isolate at some point has also increased. To ensure that enough of our vets, nurses and support staff remain available to work in all eventualties we have therefore taken the tough decision to split our small animal clinical teams on a weekly basis.

This inevitably means we will need to scale back the number of patients attending our surgeries at Kington and Presteigne by seeing more urgent cases only and by delaying some routine procedures until restrictions ease.

Please do not worry though – we are still very much here for you! Please don’t hesitate to contact us as usual by phone or email with any concerns you have about the health of your animals. We will then assess the urgency of your concern and either arrange to see your animal as necessary or offer a telephone consultation to support less urgent cases remotely.

There is also no need to panic over repeat prescriptions which can be ordered and dispensed in the usual way for collection or posting.

We believe following this plan of reducing our own and client movements to the practice also underpins our own community’s responsibility to support the basic rule of the lockdown to Stay at Home wherever possible to Protect the NHS and to Save Lives.

We are very grateful for all our clients continued understanding and support. Keep safe!




Thursday 5th November 2020 – COVID-19 UPDATE

Thank you for your continued patience and understanding during the COVID-19 pandemic. As we enter a second period of lockdown in England, we will continue to operate within the Government’s guidelines for veterinary practices.

We will continue to provide veterinary care and treatment and will continue with the procedures put in place to minimise the risk and to protect the wellbeing of our team, and you, our clients.

The overall message of the national lockdown is to stay at home although members of the public are permitted to travel to access veterinary services. We will assess cases in that context and, in some cases, it will be appropriate to delay seeing a pet for the duration of the lockdown. We would ask that you respect our decision in these cases.

During the lockdown period (Thursday 5th November – Wednesday 2nd December) we will be carrying out:

  • Primary vaccinations for kittens and puppies and 2nd vaccinations.
  • First annual booster for kittens and puppies
  • Horse vaccination (in accordance with governing body rules and following a risk assessment of individual animal)
  • Neutering of cats, 6 months old and above
  • Bitch spays and Dog castrates ONLY if medical condition dictates or possibly different sex dogs in same house that cannot be kept separate.
  • Dental procedures ONLY if medical condition dictates
  • All Emergency procedures

If your pet is already booked in for an appointment / procedure one of our team will contact you and discuss options, please bear with us as we work through the lists!

We will continue to offer phone triage consultations as we did in the previous lock down, these will be chargeable and payment will be taken at the time of booking, before the vet phones you. As before if then deemed necessary an appointment will be booked at one of our practices.

As the Welsh restrictions are easing on Monday 9th Nov we are able to make routine appointments for our Welsh clients at our Presteigne branch, as available. Any patients requiring further treatment can then be referred to Kington as necessary.

Stay safe. Team AVP


Tuesday 20th October 2020


Following yesterday’s announcement we would like to reassure our Welsh clients that we are still here for you but under altered conditions from 6pm Friday 23rd October

🆘️ Emergency 24 hour care continues unchanged from Kington

☎️ For non- urgent cases appointments can be made for telephone consultations. Please also make use of email to send pictures and videos for these as necessary.
If as a result of the telephone consultation it is deemed in the best welfare of your pet to be seen, then an appointment will be made for this at Kington 🩺

💊 Prescriptions can be dispensed to collect from our Presteigne branch ( during more limited hours) to minimise unnecessary travel, or alternatively these can be posted to you.

💉 Vaccinations: For Dogs and Cats: derogation has been given from the pharmaceutical companies to delay booster vaccinations for up to 3 months without needing to re-start a course, so these should all be able to be caught up with after the lockdown.

🚜 For our farming clients, essential work continues as usual!

Once again, thank you all for your continued support and patience in these unprecedented times. Team AVP 💚


Wednesday 29th April 2020 

Please note new client guidelines on vaccinations and neutering issued by The British Small Animal Veterinary Society BSAVA (click on link below) 


BSAVA Client guide to vaccination their pet during CV19

BSAVA Client guide to neutering their pet during CV19


Monday 20th April 2020 

Update on Vaccinations and Cat Neutering


During the ongoing Covid 19 crisis our surgery continues to be open to deal with urgent and emergency cases only. In line with further updated BVA/RCVS guidelines some puppy primary vaccinations and pet rabbit vaccinations now fall into the category where the welfare of these animals will be put at significant risk by much further delay.

As such we have started to offer limited vaccinations for those animals most at risk.on a case by case basis.  If you have an unvaccinated puppy please contact the surgery, by email in the first instance, and we will get back to you to discuss and arrange as necessary. 

Due to the continuing lock-down measures we are needing to maintain reduced staffing levels and will need to allocate these in order of urgency. We would be very grateful for your patience whilst these are arranged starting with the most urgent.

Further updates will follow on when dog boosters, and horse and cat vaccinations can be re-started. 


At this time of year the welfare of un-neutered cats that cannot be confined indoors also becomes increasingly at risk from indiscriminate breeding and fighting. As such neutering of cats now also falls into the urgent category and can also crucially be undertaken without threatening vital but now limited medicine supplies that need to be reserved for true emergencies.

We are therefore also re-starting cat neutering, again prioritising bookings on welfare needs.

Please note all the above procedures are available only for our existing registered clients.

For those who have not yet needed to attend the practice we need to point out that we continue to operate under strict bio-security protocols. Clients are not allowed to enter our surgeries and full social distancing measures are followed when leaving animals with us for procedures and treatment. 

Thanks again for your patience and support. Keep well and keep safe!

Monday 23rd March 2020 

*******All Routine / Non Urgent Work Suspended**********

As vets, our jobs have always been about protecting animal health and welfare. We now find ourselves in a position where it is also our duty to do everything we can to protect human health, particularly those in our community who are most at risk in this unprecedented situation.
Because of this we have reached the decision to stop non essential work. We will be cancelling our routine appointments, allowing us to focus on the animals who need our help the most, whilst limiting movement of individuals and potential spread of COVID-19.  If you are not sure if your appointment is essential, please ring the surgery to discuss it with us. Your animal’s welfare is very important to us, as is the health of everyone in our community.

Telephone Consultations During Covid19

While we navigate through these challenging times we are offering telephone consultations to our clients who are currently unable to visit the practice. Please call on our usual number 01544 230567 and ask to book a telephone consultation. Your contact details will be checked and a time slot allocated, just like a normal appointment. You will also be invited to send in any relevant photos or videos of your pet’s condition if you think this may be helpful. The vet will then call you at the agreed appointment time and discuss your pet’s condition just as they would in practice. We are requesting that the telephone consultations are paid for over the phone at the time of booking.

Where it is appropriate to prescribe medication as a result of the telephone consultation, protocols are in place to either arrange collection by someone or to post it to you via Royal Mail. In either circumstance, we request that this is paid for over the phone at the time medication is dispensed. We also have protocols in place should your pet need to be examined at the practice after the telephone consultation. 

We will offer this service during the ongoing Coronavirus Covid-19 pandemic to ensure that our patients can still get access to veterinary care. If you have any questions please do not hesitate to contact us. 

Repeat Prescription

Our Veterinary Wholesalers are now only delivering every other day and we are already experiencing some medication and stock shortages. Repeat medication will be limited to one months supply, so please do not stock pile medication. 

Prescriptions can be ordered by email to   Once the prescription has been approved we will ring you to tell you your prescription is ready to collect and take payment. 

If you need to pick up medication, routine flea and worm treatments or food please email or telephone us at least 48 hours before to order them. We will phone you to take Payment over the phone to minimise the need of contact on collection.

Repeat medication prescriptions can be posted to you but will incur a P&P fee.


Tuesday 17th March 2020

**Appointment Bookings during Coronavirus Outbreak**

Following the Government statement yesterday, with immediate effect we are following a new protocol when booking appointments. We will ask you:

1) Have you returned from any areas of high risk of Coronavirus in the past 14 days?
2) Have you got any clinical symptoms of respiratory disease such as high temperature, cough or shortness of breath?
3) Have you been in contact with anyone confirmed with Coronavirus in the past 14 days?

If the answer to any of the above is Yes, then please do not visit the practice, but try to find alternative means instead – e.g family member, friend or neighbour. If you are struggling with this and/or are already self-isolating, please call us and let us know – we are actively looking into alternatives including video consultations. ***IF YOU ARE SELF ISOLATING YOU ALSO NEED TO FIND ALTERNATIVE MEANS**

We also now ask that upon arrival at the practice, you either call from your car to inform you are here or alert us by the doorbell situated outside reception door and then wait in your car. We will have a buzzer/intercom system in place by next week)

The vet will come to your car to gain clinical history about your pet, we will then take them into the practice where one of the nurses will help with the examination. Once the consultation is over the vet will return your animal to your car.

At all times Animal Welfare remains our highest priority and so in cases of emergencies this will not be compromised. Thanks for your understanding.

Monday 16th March 2020

In order to keep our staff, their families and our clients safe and continue to provide the best possible care for your pets during the ever changing Coronavirus (COVID 19) Pandemic we have put some new protocols in place and ask that you please read the following before booking or coming in for an appointment.

We request that you do not visit the practice if you feel unwell. This includes a cough a fever or cold. We would ask that any clients with those symptoms do not come into the practice during the recommended 7 days.

If you or anyone in your household have been advised to self-isolate, please stay home and call if you have concerns about your pet.

We request that your pet is only accompanied by one person for appointments, this will help minimise numbers in the waiting room.

If you would prefer to wait in the car until your appointment, please ensure you let our receptionists know that you have arrived for your appointment.

Please remember to follow basic hygiene advice from the government, wash hands regularly and use hand sanitiser in between times.

We request that you ideally pay by card not cash following the WHO advise to minimise cash handling.

Please do not arrive more than 5 minutes before your appointment. This will help minimise numbers in the waiting room.

If you need to pick up food, medication or routine flea and worm treatments please telephone us 48 hours before to order them. This will ensure the time you spend in reception is kept to a minimum and can organise for payment over the phone. Repeat medication prescriptions can be posted to you but will incur a P&P fee.

We will close between 12.00pm – 2.00pm to deep clean the reception and consult room areas.

For those worried about their pets contracting the virus, the World Health Organisation issued the following statement: ‘At present there is no evidence that companion animals can be infected with the new coronavirus. However, it is always a good idea to wash hands with soap and water after contact with your pets.’ Details can be found on the WHO website-…/novel-…/advice-for-public/myth-busters

Thank you for your patience and understanding, we will keep you updated of any further changes that may occur.

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