Ordering Repeat Prescriptions
The Royal College of Veterinary Surgeons (RCVS) professional guide to dispensing veterinary medicines states that we can only dispense medicines to ´animals under our care´. This effectively means that we must examine a patient on a regular basis to ensure that the type of drug and the dose dispensed is the most appropriate for that particular pet.
As a result we need to have seen your pet within the last six months otherwise we cannot dispense repeat prescriptions. In certain circumstances we may need to see your pet more frequently than six months. Please do not give the Arrowfield staff a difficult time over this issue because this is the law and applies to all veterinary practices throughout the UK.
Please do not leave re-ordering medications to the last minute. All requests for a repeat prescription must be checked by a veterinary surgeon and in some circumstances the medicines have to be specially ordered. For this reason we require 48 hours notice when requesting a repeat prescription.
Requests received before midday, Monday to Friday will usually be ready within 48 hours. This is subject to the item being available in our stocks or from our wholesaler.
Where repeat prescriptions are required in less than 48 hours a surcharge of £6.00 will be added.
You will need to pay for your medicines/diets in full on collection.
We can post your items to you, but a charge will be made to cover our costs. We will contact you with the total price and request that payment be made before the goods are dispatched.
Written prescriptions can be requested for your pet but there will be a charge made for issuing one. Your pet will still require a six monthly check.